Rackedge...
General Terms And Conditions
Terms of Service

By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Services.

Additional Policies and Agreements

Use of the Services is also governed by the following policies, which are incorporated by reference. By using the Services, you also agree to the terms of the following policies: Privacy Policy, Acceptable Use Policy, DMCA Policy. Additional terms may also apply to certain Services, and are incorporated by reference herein as applicable. For example, if you register a domain name with us, then the Domain Registration Agreement will also apply to you and would be incorporated herein.
Account Eligibility

By registering for or using the Services, you represent and warrant that: You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement. If you use the Services on behalf of another party you agree that you are authorized to bind such other party to this Agreement and to act on such other party's behalf with respect to any actions you take in connection with the Services. It is your responsibility to provide accurate, current, and complete information on the registration forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your account, including any domain accounts is accurate, correct and complete at all times. mywebhosting is not responsible for any lapse in the Services, including without limitation, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, you may utilize the mywebhosting Billing Panel to update your contact information. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or certain other cases, you may be required to provide government issued identification and possibly a scan of the credit card used for verification purposes. Failure to provide the information requested may result in your order being denied. You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account. Any dedicated IP order in addition to those provided with a hosting package may be subject to IP justification. IP justification practices are subject to change to remain in compliance with the policies of the Réseaux IP Européens Network Coordination Centre (RIPE). We reserve the right to deny any dedicated IP request based on insufficient justification or current IP utilization.
Migration

Our Migration Team will make every effort to help you move your website to us. Migrations are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases we may not be able to assist you in a transfer of data from an old host. The free transfer service is available for thirty (30) days from your sign up date. Transfers outside of the thirty (30) day period will incur a charge; please contact a member of our Transfers department to receive a price quote. In no event shall mywebhosting be held liable for any lost or missing data or files resulting from a transfer to or from mywebhosting. You are solely responsible for backing up your data in all circumstances.
Content

Except for User Content (as defined below), all content available through the Services, including designs, text, graphics, images, video, information, software, audio and other files, and their selection and arrangement, and all software used to provide the Services (collectively, "mywebhosting Content"), are the proprietary property of mywebhosting or mywebhosting's licensors. mywebhosting Content may not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, sold or exploited for any purpose in any form or by any means, in whole or in part, other than as expressly permitted in this Agreement. You may not, directly or indirectly, reverse engineer, decompile, disassemble or otherwise attempt to derive source code or other trade secrets from any mywebhosting Content. Any use of mywebhosting Content, other than as specifically authorized herein, is prohibited and will automatically terminate your rights to use the Services and any mywebhosting Content. All rights to use mywebhosting Content that are not expressly granted in this Agreement are reserved by mywebhosting and mywebhosting's licensors.
User Content

You may be able to upload, store, publish, display and distribute information, text, photos, videos and other content on or through the Services (collectively, "User Content"). User Content includes any content posted by you or by users of any of your websites hosted through the Services ("User Websites"). You are solely responsible for any and all User Content and any transactions or other activities conducted on or through User Websites. By posting or distributing User Content on or through the Services, you represent and warrant to mywebhosting that (i) you have all the necessary rights to post or distribute such User Content, and (ii) your posting or distribution of such User Content does not infringe or violate the rights of any third party. Solely for purposes of providing the Services, you hereby grant to mywebhosting a non-exclusive, royalty-free, worldwide right and license to: (i) use, reproduce, publicly perform, publicly display, modify, translate, excerpt (in whole or in part), publish and distribute User Content; and (ii) make archival or back-up copies of User Content and User Websites. Except for the rights expressly granted herein, mywebhosting does not acquire any right, title or interest in or to the User Content, all of which shall remain solely with you. mywebhosting exercises no control over, and accepts no responsibility for, User Content or the content of any information passing through mywebhosting's computers, network hubs and points of presence or the Internet. mywebhosting does not monitor User Content. However, you acknowledge and agree that mywebhosting may, but is not obligated to, immediately take any corrective action in mywebhosting's sole discretion, including without limitation removal of all or a portion of the User Content or User Websites, and suspend or terminate any and all Services without refund if you violate the terms of this Agreement. You hereby agree that mywebhosting shall have no liability due to any corrective action that mywebhosting may take.
Compliance with Applicable Law

You agree to comply with all applicable laws, rules, and regulations, including without limitation all local rules where you reside or your organization is location regarding User Content, User Websites, online activities, email and your use of the Services. More specifically, but without limitation, you agree to comply with all applicable laws regarding the transmission of technical data exported to or from the Republic of Kosovo or the country in which you reside. The Services are controlled and operated by us from our offices within the Republic of Kosovo (although we may share data with third parties around the world to assist us in providing the Services as further described in our Privacy Policy) and we make no representation that the Services are appropriate or available for use in other locations. Those who access the Services from other locations do so at their own initiative and risk, and are fully responsible for compliance with all applicable laws in those locations. We do not offer the Services where prohibited by law.
Third Party Providers

mywebhosting may offer certain third party products and services. Such products and services may be subject to the terms and conditions of the third party provider. Discounts, promotions and special third party offers may be subject to additional restrictions and limitations by the third party provider. You should confirm the terms of any purchase and the use of goods or services with the specific third party provider with whom you are dealing. Mywebhosting does not make any representations or warranties regarding, and is not liable for, the quality, availability, or timeliness of goods or services provided by a third party provider. You undertake all transactions with these third party providers at your own risk. We do not warrant the accuracy or completeness of any information regarding third party providers. mywebhosting is not an agent, representative, trustee or fiduciary of you or the third party provider in any transaction.
Mywebhosting as Reseller or Licensor

mywebhosting may act as a reseller or licensor of certain third party services, hardware, software and equipment used in connection with the Services ("Non-mywebhosting Products"). mywebhosting shall not be responsible for any changes in the Services that cause any Non-mywebhosting Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer's defects of Non-mywebhosting Products, either sold, licensed or provided by mywebhosting to you will not be deemed a breach of mywebhosting's obligations under this Agreement. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Non-mywebhosting Product are limited to those rights extended to you by the manufacturer of such Non-mywebhosting Product. You are entitled to use any Non-mywebhosting Product supplied by mywebhosting only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Non-mywebhosting Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Non-mywebhosting Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.
Third Party Websites

The Services may contain links to other websites that are not owned or controlled by mywebhosting ("Third Party Sites"), as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties ("Third Party Content"). We are not responsible for any Third Party Sites or Third Party Content accessed through the Services. Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. If you decide to access Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable third party's terms and policies, including privacy and data gathering practices of any website to which you navigate. Prohibited Persons (Countries, Entities, And Individuals) The Services are subject to export control and economic sanctions laws and regulations administered or enforced by the Republic of Kosovo Government, United States Department of Commerce, Department of Treasury’s Office of Foreign Assets Control (“OFAC”), Department of State, and other United States authorities (collectively, “U.S. Trade Laws”) or Kosovo authorities. You may not use the Services to export or reexport, or permit the export or reexport, of software or technical data in violation of U.S. Trade Laws or Kosovo Trade Laws. In addition, by using the Services, you represent and warrant that you are not (a) an individual, organization or entity organized or located in a country or territory that is banned from Republic of Kosovo Government or it’s target of OFAC sanctions (including Cuba, Iran, Syria, Sudan, North Korea, or the Crimea region of Ukraine); (b) designated as a Specially Designated National or Blocked Person by OFAC or otherwise owned, controlled, or acting on behalf of such a person; (c) otherwise a prohibited party under U.S. Trade Laws; or (d) engaged in nuclear, missile, chemical or biological weapons activities to which U.S. persons may not contribute without a U.S. Government license. Unless otherwise provided with explicit written permission, mywebhosting also does not register, and prohibits the use of any of our Services in connection with, any Country-Code Top Level Domain Name (“ccTLD”) for any country or territory that is the target of OFAC sanctions. The obligations under this section shall survive any termination or expiration of this Agreement or your use of the Services.
Account Security and mywebhosting Systems

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of the installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. You are required to use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change or update your password before suspending your account. The Services, including all related equipment, networks and network devices are provided only for authorized customer use. mywebhosting may, but is not obligated to, monitor our systems, including without limitation, to ensure that use is authorized, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. By using the Services, you consent to monitoring for these purposes. Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control requires the express written consent of the third party. mywebhosting may, at our discretion, request documentation to prove that your access to a third party network or system is authorized. Any account which causes us to receive an abuse report may receive first warning without termination or may be terminated and/or have access to services suspended. If you do not remove malicious content from your account after being notified by mywebhosting of an issue, we reserve the right to leave access to services disabled. mywebhosting reserves the right to migrate your account from one data center to another in order to comply with applicable data center policies, local law or for technical or other reasons without notice. Compatibility with the Services You agree to cooperate fully with mywebhosting in connection with mywebhosting's provision of the Services. It is solely your responsibility to provide any equipment or software that may be necessary for your use of the Services. To the extent that the performance of any of our obligations under this Agreement may depend upon your performance of your obligations, mywebhosting is not responsible for any delays due to your failure to timely perform your obligations. You are solely responsible for ensuring that all User Content and User Websites are compatible with the hardware and software used by mywebhosting to provide the Services, which may be changed by mywebhosting from time to time in our sole discretion. You are solely responsible for backing-up all User Content, including but not limited to, any User Websites. mywebhosting does not warrant that we back-up any User Content, and you agree to accept the risk of loss of any and all User Content, although we have never had any incidents because we backup the data regulary in two different locations and we use RAID-10 disk configuration in all servers. Billing and Payment Information Prepayment It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree to pay for the Services in advance of the time period during which such Services are provided. Subject to applicable laws, rules, and regulations, payments received will be first applied to the oldest outstanding invoice in your billing account.
Autorenewal

Unless otherwise provided, you agree that until and unless you notify mywebhosting of your desire to cancel the Services, you will be billed on an automatically recurring basis to prevent any disruption to your Services, using your credit card or other billing information on file with us.
Taxes

Listed fees for the Services do not include any applicable sales, use, revenue, excise or other taxes imposed by any taxing authority. Any applicable taxes will be added to mywebhosting's invoice as a separate charge to be paid by you. All fees are non-refundable when paid unless otherwise stated.
Late Payment

All invoices must be paid within ten (10) days of the invoice due date. Any invoice that is outstanding for more than ten (10) days may result in the suspension or termination of Services. Access to the account will not be restored until payment has been received. If you fail to pay the fees as specified herein, mywebhosting may suspend or terminate your account and pursue the collection costs incurred by mywebhosting, including without limitation, any arbitration and legal fees, and reasonable attorneys' fees. mywebhosting will not activate new orders or activate new packages for customers who have an outstanding balance on their account.
Late Payment on Dedicated Servers

Dedicated servers are subject to being reclaimed and all content deleted if you fail to make a timely payment. If you make a late payment we do not automatically reactivate the dedicated servers. Contact mywebhosting directly after you make a late payment to reactivate the dedicated server.
Domain Payments

Domain renewal notices are provided as a courtesy reminder and mywebhosting is not responsible for a failure to renew a domain or a failure to notify a customer about a domain's renewal. Domain renewals are billed and renewed thirty (30) days before the renew date.
Fraud

It is a violation of this Agreement for you to misuse or fraudulently use credit cards, charge cards, electronic funds transfers, electronic checks, or any other payment method. mywebhosting may report any such misuse or fraudulent use, as determined in mywebhosting's sole discretion, to governmental and law enforcement authorities, credit reporting services, financial institutions and/or credit card companies.
Invoice Disputes

You have ninety (90) days to dispute any charge or payment processed by mywebhosting. If you have any questions concerning a charge on your account, please reach out to our billing department for assistance. Payment Card Industry Security Standard Disclaimer mywebhosting complies with the Payment Card Industry Security Standard ("PCI Standard") in connection with the collection and processing of our customer's data and billing information. However, you are solely responsible for the security of the data and billing information on your User Website. mywebhosting does not monitor User Websites for PCI compliance and we are not able to verify whether a User Website complies with the PCI Standard.
Money-Back Guarantee

Domain Registrations, Voip, Colocation, Dedicated Servers There are no refunds on domain registrations, voip, colocation services and dedicated servers. The fifteen (15) day money-back guarantee does not apply to dedicated servers. Shared Hosting, WordPress Hosting, Reseller Hosting, Enterprise Email Hosting and VPS Services. mywebhosting offers a fifteen (15) day money-back guarantee for mywebhosting's shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and VPS services only. Subject to the terms described in Section 13 below, if you are not completely satisfied with these hosting services and you terminate your account within fifteen (15) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to domains, administrative fees, install fees for custom software or other setup fees, or to any fees for any other additional services. Cancellations and Refunds. Payment Method No refunds will be provided if you use any of the following methods of payment: bank wire transfers. If you use any of these payment methods, any applicable credit will be posted to your hosting account instead of a refund.
Money-Back Guarantee

If an account with a fifteen (15) day money-back guarantee is purchased and then cancelled within the first fifteen (15) days of the beginning of the term (the "Money-Back Guarantee Period"), you will, upon your written request to the mywebhosting Support Team (the "Refund Request") within forty-five (45) days of such termination or cancellation ("Notice Period"), receive a full refund of shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and vps fees previously paid by you to mywebhosting for the initial term ("Money-Back Guarantee Refund"); provided that such Money-Back Guarantee Refund shall be due to you only upon your compliance with, and subject in all respects to the terms and conditions of, this Section 13. Requests for these refunds must be made in writing to the mywebhosting Support Team. Refunds will only be issued for shared hosting, wordpress hosting, reseller hosting, enterprise email hosting and vps services and will not include domains, administrative fees, install fees for custom software or other setup fees, nor will they include any fees for any other additional services. Money-Back Guarantee Refunds will not accrue, and shall not be paid under any circumstances, if you do not provide the applicable Refund Request within the Notice Period.
Refund Eligibility

Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights to get a refund. Non-refundable Products and Services There are no refunds on domain registrations, voip, colocation, dedicated servers, administrative fees, and install fees for custom software. Please note that domain refunds will only be considered if the domain was ordered in conjunction with a hosting package and will be issued at mywebhosting's sole discretion. Any refunds issued for domain names will be reduced by the market value of the gTLD. Purchases of ccTLDs are non-refundable. Cancellation Process You may terminate or cancel the Services by submitting a ticket in our: support system. In such event: (i) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation and (ii) mywebhosting may, in our sole discretion, refund all pre-paid fees for basic hosting services for the full months remaining after the effectiveness of such cancellation (i.e. no partial month fees shall be refunded) less any setup fees, applicable taxes and any discount applied for prepayment, provided that you are not in breach of this Agreement. Once we receive your cancellation form and have confirmed all necessary information with you via email, we will inform you in writing (typically email) that your account has been canceled. Your cancellation confirmation will contain a ticket number in the subject line for your reference and for verification purposes. mywebhosting will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation form, please contact us immediately via phone. Cancellations for shared hosting, wordpress hosting, reseller hosting and vps services will be effective on the account's renewal date. Cancellations for dedicated and colocation accounts will be effective immediately. Domains Domain Renewals Domain renewals are billed and renewed thirty (30) days before the renewal date. It is your responsibility to notify mywebhosting's Billing department via a support ticket created from https://mya.mywebhosting.org/supporttickets.php to cancel any domain registration at least thirty (30) days prior to the renewal date. No refunds will be given once a domain is renewed. All domain registrations and renewals are final. Domain Name Fees If your plan includes a free domain name and you cancel within 1 year, a fee of €16.99 (and any applicable taxes) (the "Domain Name Fee") will be deducted from your refund. Foreign Currencies Exchange rate fluctuations for international payments are constant and unavoidable. All refunds are processed in Euro and will reflect the exchange rate in effect on the date of the refund. All refunds are subject to this fluctuation and mywebhosting is not responsible for any change in exchange rates between the time of payment and the time of refund. Termination mywebhosting may terminate your access to the Services, in whole or in part, without notice in the event that: (i) you fail to pay any fees due; (ii) you violate this Agreement; (iii) your conduct may harm mywebhosting or others or cause mywebhosting or others to incur liability, as determined by mywebhosting in our sole discretion; or (iv) as otherwise specified in this Agreement. In such event, mywebhosting shall not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination. Additionally, mywebhosting may charge you for all fees due for the Services for the remaining portion of the then current term.
*UPON TERMINATION OF THE SERVICES FOR ANY REASON, USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.
CPU, Bandwidth and Disk Usage Permitted CPU and Disk Usage. All use of hosting space provided by mywebhosting is subject to the terms of this Agreement and the Acceptable Use Policy. Shared hosting space may only be used for web files, active email and content of User Websites. Shared hosting space may not be used for storage (whether of media, emails, or other data), including, as offsite storage of electronic files, email or FTP hosts. mywebhosting expressly reserves the right to review every shared account for excessive usage of CPU, disk space and other resources that may be caused by a violation of this Agreement or the Acceptable Use Policy. mywebhosting may, in our sole discretion, terminate access to the Services, apply additional fees, or remove or delete User Content for those accounts that are found to be in violation of mywebhosting's terms and conditions. Dedicated Servers and VPS usage is limited by the resources allocated to the specific plan that you have purchased. Bandwidth Usage Shared hosting, wordpress hosting and reseller hosting services will be unavailable if bandwidth limit is reached, bandwidth can be extended anytime by submitting a ticket to our support team. If bandwidth limit is reached for VPS, Dedicated Servers and Colocation, services will be still available but uplink will be limited to lower speed. Uptime Guarantee If your shared or reseller server has a physical downtime that falls short of the 99.99% uptime guarantee, you may receive one (1) month of credit on your account. This uptime guarantee does not apply to planned maintenance. Approval of any credit is at the sole discretion of mywebhosting and may be dependent upon the justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please visit https://mya.mywebhosting.org/supporttickets.php to create a support ticket to our Billing department with justification within thirty (30) days of the end of the month for which you are requesting a credit. Uptime guarantees only apply to shared, wordpress, enterprise email services and reseller hosting. VPS, dedicated servers and colocation are covered by a network guarantee in which the credit is prorated for the amount of time the server is down which is not related to our uptime guarantee.
Reseller Terms and Client Responsibility
Resellers shall ensure that each of their clients complies with this Agreement. Resellers are responsible for supporting their clients. mywebhosting does not provide support to clients of mywebhosting's resellers. If a reseller's client contacts mywebhosting, mywebhosting reserves the right to place a reseller client account on hold until the reseller can assume responsibility for the reseller's client. All support requests must be made by the reseller on its client's behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. mywebhosting will hold any reseller responsible for any of their client's actions that violate the law or this Agreement. mywebhosting is not responsible for the acts or omissions of our resellers. The reseller hereby agrees to indemnify mywebhosting from and against any and all claims made by any User arising from the reseller's acts or omissions.
Shared Hosting
Shared accounts may not be used to resell web hosting to others. If you wish to resell hosting you must use a reseller account.
Dedicated Servers
mywebhosting reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required. It is your responsibility to ensure that there is a valid email address and current root password on file for your dedicated server to prevent downtime from forced password resets. mywebhosting reserves the right to audit servers as needed and to perform administrative actions at the needed. Dedicated servers are NOT backed up by us. It is your responsibility to maintain backups. Dedicated servers that have invoices outstanding for more than ten (10) days may be subject to deletion which will result in the loss of all data on the server. mywebhosting will not be liable for any loss of data resulting from such deletion.
Virtual Private Servers (VPS)
mywebhosting reserves the right to reset the password on a vps if the password on file is not current so that we may do security audits as required. It is your responsibility to ensure that there is a valid email address and current root password on file for your vps to prevent downtime from forced password resets. mywebhosting reserves the right to audit servers as needed and to perform administrative actions at the needed. Virtual private servers (VPS) are NOT backed up by us. It is your responsibility to maintain backups. VPS's that have invoices outstanding for more than ten (10) days may be subject to deletion which will result in the loss of all data on the server. mywebhosting will not be liable for any loss of data resulting from such deletion. We've zero tolerance spam policy, for this reason SMTP ports are blocked by default and identity verification is required to enable SMTP ports.
Price Change
mywebhosting reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days notice before charging you with any price change on any annual or longer term plans. It is your sole responsibility to periodically review billing information provided by mywebhosting through the user billing tool or through other methods of communication, including notices sent or posted by mywebhosting.
Coupons
Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have previously signed up using a particular domain, you may not sign up again for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.
Limitation of Liability
In no event will mywebhosting its directors, employees or agents be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from your use of the services, or any user content, user websites or other materials accessed or downloaded through the services, even if mywebhosting is aware or has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, mywebhosting's liability to you, or any party claiming through you, for any cause whatsoever, and regardless of the form of the action, is limited to the amount paid, if any, by you to mywebhosting for the services in the three (3) months prior to the initial action giving rise to liability. This is an aggregate limit. The existence of more than one claim hereunder will not increase this limit.
Indemnification
You agree to indemnify, defend and hold harmless mywebhosting, our affiliates, and their respective officers, directors, employees and agents (each an "Indemnified Party" and, collectively, the "Indemnified Parties") from and against any and all claims, damages, losses, liabilities, suits, actions, demands, proceedings (whether legal or administrative), and expenses (including, but not limited to, reasonable attorney's fees) threatened, asserted, or filed by a third party against any of the Indemnified Parties arising out of or relating to (i) your use of the Services, (ii) any breach or violation by you of this Agreement; or (iii) any acts or omissions by you. The terms of this section shall survive any termination of this Agreement.
Arbitration
By using the Services, you hereby submit to the exclusive jurisdiction of the Basic Court of Prishtina ("BCP", “Gjykata Themelore e Prishtinës”, “Arbitrator”) in connection with any dispute relating to, concerning or arising out of this Agreement. The arbitration will be held at the BCP location chosen by ILLYSOFT in Prishtina. Payment of all filing, administrative and arbitrator fees will be governed by the BCP rules, unless otherwise stated in this paragraph. In the event you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, mywebhosting will pay as much of your filing, administrative, and arbitrator fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitration before the BCP shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis or on bases involving claims brought in a purported representative capacity on behalf of others. The BCP, and Republic of Kosovo state law, governs all arbitration under this paragraph. All decisions rendered by the BCP will be binding and final. The arbitrator's award is final and binding on all parties. The arbitrator's authority to resolve and make written awards is limited to claims between you and mywebhosting alone. Claims may not be joined or consolidated unless agreed to in writing by all parties. No arbitration award or decision will have any preclusive effect as to issues or claims in any dispute with anyone who is not a named party to the arbitration. If you initiate litigation or any other proceeding against mywebhosting in violation of this paragraph, you agree to pay mywebhosting's reasonable costs and attorneys' fees incurred in connection with our enforcement of this paragraph.
Independent Contractor
mywebhosting and User are independent contractors and nothing contained in this Agreement places mywebhosting and User in the relationship of principal and agent, partners or joint venturers. Neither party has, expressly or by implication, or may represent itself as having, any authority to make contracts or enter into any agreements in the name of the other party, or to obligate or bind the other party in any manner whatsoever.
Governing Law; Jurisdiction
Any controversy or claim arising out of or relating to this Agreement, the formation of this Agreement or the breach of this Agreement, including any claim based upon an alleged tort, shall be governed by the substantive laws of the Republic of Kosovo. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Disclaimer
mywebhosting shall not be responsible for any damages your business may suffer. mywebhosting makes no warranties of any kind, expressed or implied for the Services. mywebhosting disclaims any warranty of merchantability or fitness for a particular purpose, including loss of data resulting from delays, delivery failures, wrong deliveries, and any and all service interruptions caused by mywebhosting or our employees.
Backups and Data Loss
Your use of the Services is at your sole risk. mywebhosting's backup service runs once a week and overwrites any of our previous backups. Only one week of backups are kept at a time. This service is provided only to shared and reseller accounts as a courtesy and may be modified or terminated at any time at mywebhosting's sole discretion. mywebhosting does not maintain backups of dedicated accounts. mywebhosting is not responsible for files and/or data residing on your account. You agree to take full responsibility for all files and data transferred and to maintain all appropriate backup of files and data stored on mywebhosting's servers. Any shared account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of databases continuing to be backed up. All data will continue to be mirrored to a secondary drive to help protect against data loss in the event of a drive failure.
Limited Warranty
The services provided under this agreement are provided on an "as is" and "as available basis." except as expressly provided in this section, mywebhosting and our affiliates, employees, agents, suppliers and licensors disclaim all warranties of any kind, including but not limited to implied warranties of merchantability or fitness for a particular purpose, or non-infringement, for the services provided hereunder. mywebhosting and our affiliates, employees, agents, suppliers and licensors make no representations or warranties (i) that the services will be uninterrupted, error free or completely secure; (ii) as to the results that may be obtained from the use of the services; or (iii) as to the accuracy, reliability or content of any information provided through the services. mywebhosting and our affiliates, employees, agents, suppliers and licensors are not liable, and expressly disclaims any liability, for the content of any data transferred either to or from users or stored by users on or through the services. The terms of this section shall survive any termination of this agreement.
Disclosure to Law Enforcement
mywebhosting may disclose User information to law enforcement agencies without further consent or notification to the User upon lawful request from such agencies. We cooperate fully with law enforcement agencies.
Entire Agreement
This Agreement, including documents incorporated herein by reference, supersedes all prior discussions, negotiations and agreements between the parties with respect to the subject matter hereof, and this Agreement constitutes the sole and entire agreement between the parties with respect to the matters covered hereby.
Headings
The headings herein are for convenience only and are not part of this Agreement.
Changes to the Agreement or the Services
mywebhosting may modify, add, or delete portions of this Agreement at any time. If we have made significant changes to this Agreement, we will post a notice on the mywebhosting website for at least thirty (30) days after the changes are posted and will indicate at the bottom of this Agreement the date of the last revision. Any revisions to this Agreement will become effective when posted unless otherwise provided. You agree to any modification to this Agreement by continuing to use the Services after the effective date of any such modification. mywebhosting reserves the right to modify, change, or discontinue any aspect of the Services at any time. Severability If any provision or portion of any provision of this Agreement is found to be illegal, invalid or unenforceable by a court of competent jurisdiction, the remaining provisions or portions (unless otherwise specified) thereof shall remain in full force and effect.
Waiver
No failure or delay by you or mywebhosting to exercise any right or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of any right or remedy. No express waiver of, or assent to, any breach of or default in any term or condition of this Agreement by any party hereto shall constitute a waiver of, or an assent to, any succeeding breach of or default in the same or any other term or condition hereof.
Assignment; Successors
You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without the prior written consent of mywebhosting. Any attempted assignment in violation of this Agreement shall be null and void and of no force or effect whatsoever. mywebhosting may assign our rights and obligations under this Agreement, and may engage subcontractors or agents in performing our duties and exercising our rights hereunder, without the consent of User. This Agreement shall be binding upon and shall inure to the benefit of the parties hereto and their respective successors and permitted assigns.
Force Majeure
Neither party is liable for any default or delay in the performance of any of its obligations under this Agreement (other than failure to make payments when due) if such default or delay is caused, directly or indirectly, by forces beyond such party's reasonable control, including, without limitation, fire, flood, acts of God, labor disputes, accidents, acts of war or terrorism, interruptions of transportation or communications, supply shortages or the failure of any third party to perform any commitment relative to the production or delivery of any equipment or material required for such party to perform its obligations hereunder.
Third-Party Beneficiaries
Except as otherwise expressly provided in this Agreement, nothing in this Agreement is intended, nor shall anything herein be construed to confer any rights in any person other than the parties hereto and their respective successors and permitted assigns. Notwithstanding the foregoing, user acknowledges and agrees that any supplier of a third-party product or service that is identified as a third-party beneficiary in the service description, is an intended third-party beneficiary of the provisions set forth in this Agreement as they relate specifically to its products or services and shall have the right to enforce directly the terms and conditions of this Agreement with respect to its products or services against user as if it were a party to this Agreement.


Privacy Policy

At mywebhosting we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly. This Policy explains our privacy practices for mywebhosting.com. (we’ll refer to it as the "Site") and our other services provided by ILLYSOFT LLC ("ILLYSOFT, mywebhosting," together with "we," "us," and "our"). We'll refer to the Site and our other services as the "Services." This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that. ILLYSOFT LLC is a company registered and existing under the laws of the Republic of Kosovo (business registration number: 811279795), with registered address: Str. Shefqet Shkupi 69, Prishtine, Kosovo and is the data controller of the personal data that we collect from you. If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the "Further questions and contacts" section at the end of this Privacy Policy. Below you will find information about the following: Collection of Information How we utilize information Purpose of data processing Cookies, beacons, tags, pixels How we share your personal information and who we share it with International Transfers Security measures Retention periods Your Rights Age restrictions Changes to the Privacy Policy Data Protection Authority Further questions and contacts Collection of Information When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) we will collect the following from you: Information you provide: Contact information - we receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services. Payments and billing information - when signing up for any of our Services, products, or programs, we request additional personal and payment information such as your name, credit card information, PayPal or relevant service, billing address, personal, government or TAX identification number or other information including but not limited to certificates, tax declarations, forms, payment documents and other relevant documents. Surveys and contests - we may, from time to time, offer surveys and opinion polls and ask you to provide information about your experience and feedback for our services. Occasionally we may organize you to contests, sweepstakes, competitions, prize draws, or other promotions (collectively "Contests") on our Site or through our Social Media channels and may offer a prize as a sign of appreciation to the people who have participated, qualified and/or completed our Contest. Information requested for entry may include personal contact information such as your name, email, address, phone number, etc. Participation is entirely voluntary and it’s up to you whether you choose to disclose any information or not. Information we receive from your use of our services or third-parties Automated information - when you visit our website we receive and collect information, which may - in certain circumstances constitute personal information - and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data. Website Analytics tools - We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website. Information Logs - when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services. Other information - we also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response. How we utilize information We collect, store and use the information you provide for the following reasons: Contact information – to contact you regarding the progress of your orders, status of the services, functionality changes to our products and our Site, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law. Payment and billing information – we need it together with your contact details, to open a Client or an Affiliate account for you, to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations. Surveys and Contests – any answers to surveys and opinion polls are stored separately from your details and we either anonymize or pseudonymize the data collected, which can be used for ascertaining the usage of certain aspects of our Site and services and market research. We may share the anonymised or pseudonymised data with third parties when they need the information to fulfill their obligations to process it on our behalf. However, neither the anonymised data nor the pseudonymised data allows to identify you personally without the use of additional information which is kept separately, and is subject to technical and organisational measures to ensure that none of the data is attributed directly to you. If you enter a Contest, we use the data you provide for the successful administration of the Contest, to contact you or work with third parties to contact you in case you’ve won anything and fulfill prizes in accordance to the announcement and terms of the participation for the respective Contest. We may also, where you have opted in to receive such communication, and unless prohibited by law, use your information provided via our surveys and Contests to send you details about our services or offers. We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons: Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems. Analytics tools – to improve services on our Site. Information Logs – for diagnosing problems, administering our Site and resolving issues. Other information - to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services. Purposes of data processing When you access or use our Services, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data: We strive to collect only the minimum personal data that we need to deliver any Services to you. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy. We make sure we only use your information for the purposes you have given us permission for. We rely on a number of legal bases to use your information, as set out in this Policy: Contract – the use of your information is necessary to perform any contractual obligations in order to provide any Services to you or to administer any Contests you enter into; Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations. Our legitimate interests – necessary for the purposes of our legitimate interests, such as to: run, grow, develop and deliver our services; detect and prevent fraudulent activities; enhance the security of our network and information systems; better understand how people interact with our website; determine the effectiveness of our promotional campaigns and advertising; enhance, modify, personalise or otherwise improve our services and communications; for the benefit of our customers. Consent – we rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS, or telephone. You may withdraw your consent at any time by updating your personal Info/Settings in your user profile in our User Area, using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the "Further questions and contacts" section of this Policy. Cookies, beacons, tags, pixels We use Cookies to collect some of the information set out in this Policy. A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device,while you are browsing a website. Our Site uses cookies to identify you. Cookies can store your account identifier, ordering status,personalisation or website tracking. They can also be used for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for your according order or to save information which has already been entered (languages choices, and your region), so that we can offer improved and more personalised services, products and other relevant communication tailored to you. Cookies also allow us to fulfill our contractual obligations to third parties and partners if you have made a purchase on our website by following a link from theirs. Our Site includes marketing cookies and remarketing pixel provided by third parties. That allows these parties to collect the information that you have visited our Site and were interested in certain offers. We also use beacons, tags, click tracking codes and scripts to analyze trends and movements of users around the Site, gather information about user base as a whole and how we can improve our service and Site, to provide advertising based upon activities and interests and to measure advertising effectiveness. As a result we may display targeted, or interest-based, offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party's network. You can manage your preferences regarding Cookies either by modifying your browser settings or using the designated pop-up tool on our website. In the ‘Cookie Settings’ pop-up on our Site you will find a list of all cookies within each category (required, statistics, marketing), or a list of vendors serving cookies and similar technologies and will be able to choose which types of cookies you would like our Site to use, if any. You can also modify your Cookie preferences straight from your browser. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our Site will not work, because your browser may prevent us from setting Site functionally required cookies. How we share your personal information and who we share it with All personal information collected by mywebhosting is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy: If we are required by law - we will disclose information about you in response to a subpoena,court order, or other legitimate governmental request. Our mywebhosting group companies, Subsidiaries, employees, and independent contractors -we will disclose information about you to our mywebhosting group companies, subsidiaries,business partners, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf and also for administrative purposes, billing and tax and all other purposes related to the management of your account. We require all of them to comply strictly with this Privacy Policy. Third Party Vendors - we will share information with third party vendors based within the European Union and United States, Data Center services providers based within the European Union, United States and Singapore, external advisors/consultants, business partners, tax,accounting and legal companies, collaborators based within the European Union and United States, who need to know information about you in order to provide various services on our behalf. This group includes vendors that help us provide our services such as payment providers that process your credit card information or information about alternative payment methods and invoicing, and accounting companies as well as vendors that help us prevent fraud. This group also includes trusted vendors we partner with that perform analysis of our products or customer demographics and do market research that help us understand and enhance our services and help us serve better advertisements. This group also includes third party providers that perform analytic services and analyse the data of our surveys and/or contests. We will only share information about you that is necessary for the third party vendor to provide the requested service. These companies will process the provided data under instructions of mywebhosting and in compliance with this Privacy Policy. We do not authorize vendors to retain, share, store or use your personally identifiable information for any secondary purposes. The third party vendors include companies that operate in different industries such as Fraud Detection, Technology Service, Internet Information Providers, Payments and Data Processors, Specialty Finance, Media, Internet Content & Information Industries, Advertising & Marketing and Technologies, that are located in the territory of the European Union and United States. To Protect Rights and Property - We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use,preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights,property or safety of mywebhosting, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. Domain Registrars - the domain’s owner information (WHOIS Data) for any domain name is required and controlled by the ICANN-accredited registrar provider and the Registry for the top-level domain which you wish or have registered. We share your information to the extent necessary to comply with ICANN's rules, regulations and policies,with rules and policies by the ICANN-accredited registrar providers we represent and the rules and policies of the top-level domain Registry. These registrar providers are located in Europe, USA and Canada. The information is also shared with the Registry for the top-level domain which may be located in another jurisdiction. The use and disclosure of the personal information as part of the domain registration process is governed by the Domain Name terms in our Terms of Service and the applicable agreements with the ICANN-accredited registrar. Business Transfers - in connection with any merger, sale of company assets, or acquisition of allor a portion of our business by another company, or in the unlikely event that mywebhosting goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events happens, we will take any reasonable steps to notify you and this Privacy Policy would continue to apply to your information and the party receiving your information shall continue to use your information, but only consistent with this Privacy Policy. With Your Consent - with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not International transfers We host, store or otherwise handle your personal information within the borders of Republic of Kosovo, European Economic Area (EEA) and the USA. We will make sure that any transfers of your personal information from one country to another comply with thе data protection and privacy laws that apply. European data protection laws, in particular, include specific rules on transferring personal information outside the EEA. When transferring personal information outside the EEA to the USA, we will include the standard data protection clauses approved by the European Commission under Article 46.2 of the General Data Protection Regulation (GDPR) into our contract with the Kosovo-based mywebhosting group company or other Partners. You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here. In any event, your information will be processed in accordance with this Privacy Policy. If you would like further information about the global handling of your personal information, please contact us using the details set out in the "Further questions and contacts" section below. Security measures We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you. To protect against unauthorised access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer. Although we take all these measures to maintain the safety and security of your personal information,please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently,please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us. Retention periods Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected. In general, we will automatically delete your User Area account information 2 years after you no longer have any active services with us. Since we offer a service for customers worldwide and we need to comply with regulations across the globe in regard to retention of personal information related to contractual agreements, provision of services, financial, billing, invoicing operations and tax calculations, a versioned copy of your contact, payment and billing personal data associated with your past invoices is stored for a period of 10 years after deactivating an account. Your personal data is deleted automatically by our systems in accordance with these retention periods. Your Rights By visiting the My Profile page in your User Area, you can access, correct, change, and delete certain personal information associated with your account. If you need further assistance, you can contact us using the details in the "Further questions and contacts" section of this policy to request any of the following: confirm whether or not personal data about you is being processed; provide you with further details about how we process your personal data; provide you with a copy of any data which we hold about you; withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data; consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing); request to update or delete personal data which we hold about you; restrict the way that we process your personal data; consider any valid request to transfer your personal data to a third party provider of services (data portability); we will consider all those requests. However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding. Age Restrictions In accordance with mywebhosting Terms of Service, we do not sell products, provide services under the age of 18. If you are under the age of 13, you are not allowed to use the Site and you must request your parent or guardian to use the Site instead. Changes to the Privacy Policy We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy,we will post the updates to this Privacy Policy here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice via our Site, at least ten (10) calendar days before the changes take effect. Data Protection Authority You have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection - Personal Data Protection Office at Government of Kosovo. Further questions and contacts If you have any questions regarding this Privacy Policy, if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by mywebhosting, whether entirely or partially, please contact us at legal@mywebhosting.com.


Privacy Policy

At mywebhosting we care about your privacy and believe in transparency. That’s why we are committed to being upfront about our privacy practices. We only collect personal information necessary to deliver our services and we handle it carefully and sensibly. This Policy explains our privacy practices for mywebhosting.com. (we’ll refer to it as the "Site") and our other services provided by ILLYSOFT LLC ("ILLYSOFT, mywebhosting," together with "we," "us," and "our"). We'll refer to the Site and our other services as the "Services." This Privacy Policy describes why and how we collect and use the personal information of our customers and website visitors. It also describes your options to choose how we use your personal data and how to contact us with any concerns and requests to in relation to that. ILLYSOFT LLC is a company registered and existing under the laws of the Republic of Kosovo (business registration number: 811279795), with registered address: Str. Shefqet Shkupi 69, Prishtine, Kosovo and is the data controller of the personal data that we collect from you. If you have any questions, comments or concerns about any aspect of our Privacy Policy, please contact us using the details set out in the "Further questions and contacts" section at the end of this Privacy Policy.
Below you will find information about the following:
Collection of Information How we utilize information Purpose of data processing Cookies, beacons, tags, pixels How we share your personal information and who we share it with International Transfers Security measures Retention periods Your Rights Age restrictions Changes to the Privacy Policy Data Protection Authority Further questions and contacts Collection of Information When you access and browse the Site (including when you submit personal information to us through data entry fields on the website) we will collect the following from you:
Information you provide:
Contact information - we receive and store any information you enter on our Site. Our Site uses forms to collect your personal information including your name, address, telephone number, email address so you can place orders, request information, get support and use our services. Payments and billing information - when signing up for any of our Services, products, or programs, we request additional personal and payment information such as your name, credit card information, PayPal or relevant service, billing address, personal, government or TAX identification number or other information including but not limited to certificates, tax declarations, forms, payment documents and other relevant documents. Surveys and contests - we may, from time to time, offer surveys and opinion polls and ask you to provide information about your experience and feedback for our services. Occasionally we may organize you to contests, sweepstakes, competitions, prize draws, or other promotions (collectively "Contests") on our Site or through our Social Media channels and may offer a prize as a sign of appreciation to the people who have participated, qualified and/or completed our Contest. Information requested for entry may include personal contact information such as your name, email, address, phone number, etc. Participation is entirely voluntary and it’s up to you whether you choose to disclose any information or not. Information we receive from your use of our services or third-parties
Automated information - when you visit our website we receive and collect information, which may - in certain circumstances constitute personal information - and which includes your IP address, referral URL, exit URL, browser software, operating system, date/time and/or clickstream data. Website Analytics tools - We use analytics services by third parties to collect information about the use of this Site, such as number of visits, pages visited, popularity of certain content. Analytics tools use tracking technologies (like cookies) to recognize your device and compile information about you. They collect information such as what pages you visit and how much time you spend on these pages, the IP address assigned to you, what operating system and web browser you use, and what site you visited prior to visiting our website. Information Logs - when you visit the Site, view content provided by us, use our services, use our Chat service, ask us a question, request technical assistance in regards to our services, send us an email or participate in a contest or survey on our website, we automatically collect and store certain information in log files. This includes your IP address, URL, referral URL, exit URL, browser software, operating system, date/time, requests type to our Site and error responses returned by our Site or Services. Other information - we also receive and store any information that you provide on our Site, our Chat service, any complaint forms on our site, email, telephone, or any other type of communication with our team or related to the provisioning of our services. Whenever you contact us, we will record the ticket, chat or call to ensure we have an accurate record of all communication, which is needed to provide our services and to support any action taken by our team as a result in the event of a dispute over our response. How we utilize information We collect, store and use the information you provide for the following reasons:
Contact information – to contact you regarding the progress of your orders, status of the services, functionality changes to our products and our Site, and - where you have opted in to receive such information - other/new services, and/or special offers/newsletters we think you might find useful, we use email, telephone, and/or text message, as well as to inform you about hosting account issues, service interruptions or updates, service improvements or new products in accordance with our Terms of Service and applicable law. Payment and billing information – we need it together with your contact details, to open a Client or an Affiliate account for you, to process your orders and renewals, to enter into a contractual agreement for any Services, to invoice you and to fulfill our legal obligations for tax calculations. Surveys and Contests – any answers to surveys and opinion polls are stored separately from your details and we either anonymize or pseudonymize the data collected, which can be used for ascertaining the usage of certain aspects of our Site and services and market research. We may share the anonymised or pseudonymised data with third parties when they need the information to fulfill their obligations to process it on our behalf. However, neither the anonymised data nor the pseudonymised data allows to identify you personally without the use of additional information which is kept separately, and is subject to technical and organisational measures to ensure that none of the data is attributed directly to you. If you enter a Contest, we use the data you provide for the successful administration of the Contest, to contact you or work with third parties to contact you in case you’ve won anything and fulfill prizes in accordance to the announcement and terms of the participation for the respective Contest. We may also, where you have opted in to receive such communication, and unless prohibited by law, use your information provided via our surveys and Contests to send you details about our services or offers. We collect, store and use the information that we receive from your use of our services or third-parties for the following reasons:
Automated information – to diagnose problems with our servers, to administer our Site and services. This is not linked to any personally identifiable information, except if necessary to prevent fraud or abuse on our Site and systems. Analytics tools – to improve services on our Site. Information Logs – for diagnosing problems, administering our Site and resolving issues. Other information - to maintain your account and purchased products, to have an accurate record of any inquiries in case of a dispute and to identify certain characteristics that could help us optimize and improve our products and services.
Purposes of data processing
When you access or use our Services, we need to collect, use, and otherwise process your information, as set out in this Policy. We are committed to your privacy and follow a few fundamental principles when we process personal data: We strive to collect only the minimum personal data that we need to deliver any Services to you. We aim for full transparency on how we use your information to comply with legal or other lawful purposes and respect your privacy. We make sure we only use your information for the purposes you have given us permission for. We rely on a number of legal bases to use your information, as set out in this Policy:
Contract – the use of your information is necessary to perform any contractual obligations in order to provide any Services to you or to administer any Contests you enter into; Legal obligations – our use of your personal information is necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. For example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or to use your personal information for tax calculations. Our legitimate interests – necessary for the purposes of our legitimate interests, such as to: run, grow, develop and deliver our services;
detect and prevent fraudulent activities;
enhance the security of our network and information systems;
better understand how people interact with our website;
determine the effectiveness of our promotional campaigns and advertising;
enhance, modify, personalise or otherwise improve our services and communications;
for the benefit of our customers. Consent – we rely on your consent for us to use your personal information to send you marketing information (such as our newsletters and promotional offers) by email, SMS, or telephone. You may withdraw your consent at any time by updating your personal Info/Settings in your user profile in our User Area, using our Unsubscribe option in relation to email subscriptions, or contacting us using the details set out in the "Further questions and contacts" section of this Policy.
Cookies, beacons, tags, pixels
We use Cookies to collect some of the information set out in this Policy. A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device,while you are browsing a website.

Our Site uses cookies to identify you. Cookies can store your account identifier, ordering status,personalisation or website tracking. They can also be used for technical purposes such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for your according order or to save information which has already been entered (languages choices, and your region), so that we can offer improved and more personalised services, products and other relevant communication tailored to you. Cookies also allow us to fulfill our contractual obligations to third parties and partners if you have made a purchase on our website by following a link from theirs. Our Site includes marketing cookies and remarketing pixel provided by third parties. That allows these parties to collect the information that you have visited our Site and were interested in certain offers. We also use beacons, tags, click tracking codes and scripts to analyze trends and movements of users around the Site, gather information about user base as a whole and how we can improve our service and Site, to provide advertising based upon activities and interests and to measure advertising effectiveness. As a result we may display targeted, or interest-based, offers to you based on the products you currently own or have recently viewed and deliver other communication more relevant to you and your interests outside of our Site, on other websites part of the third party's network.
You can manage your preferences regarding Cookies either by modifying your browser settings or using the designated pop-up tool on our website. In the ‘Cookie Settings’ pop-up on our Site you will find a list of all cookies within each category (required, statistics, marketing), or a list of vendors serving cookies and similar technologies and will be able to choose which types of cookies you would like our Site to use, if any.
You can also modify your Cookie preferences straight from your browser. Please note that if you simply disable all of our cookies or cookies in general in your browser settings, you may find that certain sections or features of our Site will not work, because your browser may prevent us from setting Site functionally required cookies.
How we share your personal information and who we share it with All personal information collected by mywebhosting is treated as confidential. We disclose entire or part of your data in the limited circumstances described below and with appropriate safeguards on your privacy:
If we are required by law - we will disclose information about you in response to a subpoena,court order, or other legitimate governmental request. Our mywebhosting group companies, Subsidiaries, employees, and independent contractors -we will disclose information about you to our mywebhosting group companies, subsidiaries,business partners, external consultants, auditors, collaborators or other third parties, some of our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our services or to process the information on our behalf and also for administrative purposes, billing and tax and all other purposes related to the management of your account. We require all of them to comply strictly with this Privacy Policy. Third Party Vendors - we will share information with third party vendors based within the European Union and United States, Data Center services providers based within the European Union, United States and Singapore, external advisors/consultants, business partners, tax,accounting and legal companies, collaborators based within the European Union and United States, who need to know information about you in order to provide various services on our behalf. This group includes vendors that help us provide our services such as payment providers that process your credit card information or information about alternative payment methods and invoicing, and accounting companies as well as vendors that help us prevent fraud. This group also includes trusted vendors we partner with that perform analysis of our products or customer demographics and do market research that help us understand and enhance our services and help us serve better advertisements. This group also includes third party providers that perform analytic services and analyse the data of our surveys and/or contests. We will only share information about you that is necessary for the third party vendor to provide the requested service. These companies will process the provided data under instructions of mywebhosting and in compliance with this Privacy Policy. We do not authorize vendors to retain, share, store or use your personally identifiable information for any secondary purposes. The third party vendors include companies that operate in different industries such as Fraud Detection, Technology Service, Internet Information Providers, Payments and Data Processors, Specialty Finance, Media, Internet Content & Information Industries, Advertising & Marketing and Technologies, that are located in the territory of the European Union and United States. To Protect Rights and Property - We will share account and personal information with companies, organizations or individuals when we believe in good-faith that access, use,preservation or disclosure of the information is necessary to meet any applicable law, comply with regulation, legal process or enforceable request; to enforce or apply our Terms of Service and other agreements; to investigate potential violations; to protect against harm to the rights,property or safety of mywebhosting, our users or the public as required or permitted by law. To the extent we are legally permitted to do so, we will take all reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. Domain Registrars - the domain’s owner information (WHOIS Data) for any domain name is required and controlled by the ICANN-accredited registrar provider and the Registry for the top-level domain which you wish or have registered. We share your information to the extent necessary to comply with ICANN's rules, regulations and policies,with rules and policies by the ICANN-accredited registrar providers we represent and the rules and policies of the top-level domain Registry. These registrar providers are located in Europe, USA and Canada. The information is also shared with the Registry for the top-level domain which may be located in another jurisdiction. The use and disclosure of the personal information as part of the domain registration process is governed by the Domain Name terms in our Terms of Service and the applicable agreements with the ICANN-accredited registrar. Business Transfers - in connection with any merger, sale of company assets, or acquisition of allor a portion of our business by another company, or in the unlikely event that mywebhosting goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events happens, we will take any reasonable steps to notify you and this Privacy Policy would continue to apply to your information and the party receiving your information shall continue to use your information, but only consistent with this Privacy Policy. With Your Consent - with your explicit consent or at your direction we may share and disclose information you have authorized us to with third parties. We will not, however, sell, rent, share or otherwise disclose personally identifiable information for commercial purposes in any way that is contrary to the commitments made in this Privacy Policy. We will take all reasonable steps to notify you when and what information might go to third parties and you will be able to choose whether to share it or not International transfers We host, store or otherwise handle your personal information within the borders of Republic of Kosovo, European Economic Area (EEA) and the USA. We will make sure that any transfers of your personal information from one country to another comply with thе data protection and privacy laws that apply. European data protection laws, in particular, include specific rules on transferring personal information outside the EEA. When transferring personal information outside the EEA to the USA, we will include the standard data protection clauses approved by the European Commission under Article 46.2 of the General Data Protection Regulation (GDPR) into our contract with the Kosovo-based mywebhosting group company or other Partners. You can find out further information about the rules on data transfers outside the EEA, including the mechanisms that we rely upon, on the European Commission website here. In any event, your information will be processed in accordance with this Privacy Policy. If you would like further information about the global handling of your personal information, please contact us using the details set out in the "Further questions and contacts" section below. Security measures We use Secure Sockets Layer (SSL) software to encrypt the information you enter on our Site in order to protect its security during transmission to and from our Site. When storing information, we protect its security by encryption and pseudonymization of critical data. When we process credit card information and payments, the credit card is subject to tokenization and strong security measures. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures require us in some cases to request proof of identity before disclosing personal information to you. To protect against unauthorised access to your account and information, we implement session management, login expiration mechanisms and the option of using 2-factor authentication for User Area access. As an additional safety measure, be sure to sign off when you finish using your account and your computer.
Although we take all these measures to maintain the safety and security of your personal information,please note that no transmission over the Internet can ever be guaranteed to be secure. Consequently,please note that we cannot fully guarantee the security of any personal information that you transfer over the Internet to us.
Retention periods Information collected on our website will only be retained for as long as necessary to fulfill the purpose for which it was collected. In general, we will automatically delete your User Area account information 2 years after you no longer have any active services with us. Since we offer a service for customers worldwide and we need to comply with regulations across the globe in regard to retention of personal information related to contractual agreements, provision of services, financial, billing, invoicing operations and tax calculations, a versioned copy of your contact, payment and billing personal data associated with your past invoices is stored for a period of 10 years after deactivating an account. Your personal data is deleted automatically by our systems in accordance with these retention periods. Your Rights
By visiting the My Profile page in your User Area, you can access, correct, change, and delete certain personal information associated with your account. If you need further assistance, you can contact us using the details in the "Further questions and contacts" section of this policy to request any of the following:
confirm whether or not personal data about you is being processed; provide you with further details about how we process your personal data; provide you with a copy of any data which we hold about you; withdraw your consent to using your personal information, where we rely on your consent as a legal basis to justify using your personal data; consider any valid objection to the processing of your personal information (including the right to object to processing on grounds related to your particular situation where we are relying on our legitimate interests as a legal basis for processing);
request to update or delete personal data which we hold about you;
restrict the way that we process your personal data;
consider any valid request to transfer your personal data to a third party provider of services (data portability);
we will consider all those requests.
However, certain personal information may be exempt from those requests in certain circumstances, which include a need to keep processing information for our legitimate interests or to comply with a legal obligation. If such an exception applies, we will notify you when responding to your request. Please note that we may ask you to provide us with information necessary to confirm your identity before responding. Age Restrictions In accordance with mywebhosting Terms of Service, we do not sell products, provide services under the age of 18. If you are under the age of 13, you are not allowed to use the Site and you must request your parent or guardian to use the Site instead.
Changes to the Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy,we will post the updates to this Privacy Policy here and on any other place we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice via our Site, at least ten (10) calendar days before the changes take effect.
Data Protection Authority
You have the right to direct questions or lodge a complaint about our treatment of your personal information with our supervisory body for data protection - Personal Data Protection Office at Government of Kosovo.
Further questions and contacts If you have any questions regarding this Privacy Policy, if you wish to exercise any of your rights in relation to your personal information, or if you want to object to the collection or processing of your data by mywebhosting, whether entirely or partially, please contact us at legal@mywebhosting.com.